Privacy Policy
Last Updated: April 15, 2026
SOLUNA by h operates this store and website (including all associated information, content, features, tools, products, and services) and offers you a curated shopping experience (the “Service”). SOLUNA by h is powered by Shopify, which enables us to provide the Service. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit, use, or make a purchase or other transaction through the Service, or otherwise communicate with us. In the event of a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of Personal Information.
Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read and understood our collection, use, and disclosure of your information as described in this Privacy Policy.
[Personal Information We Collect or Process]
When we use the term “Personal Information,” we mean information that identifies, relates to, describes, or can be reasonably associated with you or another individual. Personal Information does not include information that is collected anonymously or that has been anonymized such that it can no longer be used to identify an individual. Depending on how you use the Service, where you are located, and to the extent permitted or required by applicable law, we may collect or process the following categories of Personal Information (including inferences drawn from such Personal Information):
Contact information including your name, address, billing address, shipping address, telephone number, and email address.
Financial information including your credit card, debit card, or other financial account numbers, payment information, financial account information, transaction details, payment method, payment confirmation, and other payment-related details.
Account information including your username, password, security questions, and various settings and preferences.
Transaction information including products you have viewed, items you have added to your cart, items you have added to your wishlist, products you have purchased, returned, exchanged, or canceled, and your historical transaction data.
Communications with us including information contained in your communications with us, such as when you contact customer support.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information about your interactions with the Service, such as how and when you access the Service and how you navigate it.
[Sources of Personal Information]
We may collect Personal Information from the following sources:
Directly from you including when you create an account, visit or use the Service, communicate with us, or otherwise provide us with your Personal Information.
Automatically through the Service including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
From our service providers including when they are contracted to utilize specific technologies or to collect or process your Personal Information on our behalf.
From our partners and other third parties
[How We Use Your Personal Information]
Depending on how you interact with us and the services you use, we may use Personal Information for the following purposes:
To provide, customize, and improve the Service We use Personal Information to provide the Service to you. This includes fulfilling our contract with you, processing payments, responding to your orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as recommending products based on your purchase history. This may include using your Personal Information to better customize and improve the Service.
Marketing and advertising We use your Personal Information for marketing and promotional purposes. This includes, for example, sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying online advertisements on the Service or other websites based on products or services you have previously purchased or added to your cart, or other service usage history.
Security and fraud prevention We use your Personal Information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, and respond to potential fraud, unauthorized, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of the Service. When you register an account with the Service, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone else.
Communication with you We use Personal Information to provide customer support to you, respond to you promptly, provide effective services, and maintain our business relationship with you.
Legal reasons We use your Personal Information to comply with applicable laws and to respond to legitimate legal processes, including requests from law enforcement and government agencies. We also use it to participate in and investigate civil discovery, potential or actual litigation, and other legal disputes, and to investigate and enforce potential violations of our Terms of Use and policies.
[How We Disclose Personal Information]
In certain circumstances, we may disclose your Personal Information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:
Shopify and vendors and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
Sharing with business and marketing partners who provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising in conjunction with third-party services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy policies. Depending on your location, you may have the right to instruct us not to share your information for targeted advertising or marketing based on your online activities across different merchants and websites.
When you instruct, request, or consent to the disclosure of specific information to a third party (e.g., for shipping products or using social media widgets or login integrations), we will disclose that information.
Sharing with our affiliates or other companies within our group.
We may disclose Personal Information in connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of use and policies, and to protect and defend the Service and our rights, and the rights of users and others.
[Our Relationship with Shopify]
The Service is hosted by Shopify, and we collect and process your Personal Information regarding your access to and use of the Service to provide and improve our services to you. Information you submit to the Service will be transmitted to and shared with Shopify and third parties who may be located in countries other than your country of residence, for the purpose of providing and improving the Service to you. Additionally, we use certain enhanced features of Shopify that incorporate data and information obtained when you interact with our store, other merchants, and Shopify, in order to protect, expand, and improve our business. To provide these enhanced features, Shopify may use Personal Information collected regarding your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for the processing of your Personal Information and will respond to requests from you to exercise your rights regarding the use of your Personal Information for these purposes. To learn more about how Shopify uses your Personal Information and any rights you may have, please see: Shopify Consumer Privacy Policy. Depending on your location, you may be able to exercise certain rights regarding your Personal Information here: Shopify Privacy Portal Link.
[External Service Websites and Links]
The Service may contain links to websites and other online platforms operated by external services. If you follow a link to a site not affiliated with or controlled by us, please review the privacy and security policies and other terms of use for those sites. We do not guarantee the privacy or security of such sites, nor the accuracy, completeness, or reliability of information found on these sites, and we disclaim all responsibility. Information you provide in public or semi-public areas, such as social networking platforms of external services, may be viewable by other users of the Service and users of such external service platforms without restriction on use by us or the external service. The inclusion of such links does not imply endorsement or recommendation of the content or the owner/operator of those platforms, unless explicitly stated on the Service.
[Children's Data]
The Service is not intended for children, and we do not knowingly collect Personal Information from children under the age of majority in your jurisdiction. If your child has provided us with Personal Information and you are the parent or guardian, you may contact us using the contact information below to request deletion of the information. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable law) Personal Information of individuals under 16 years of age.
[Security and Retention of Your Information]
Please understand that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, information you transmit to us may not be secure during transmission. We recommend that you do not use insecure means of communication to convey sensitive or confidential information to us.
The retention period for your Personal Information varies depending on various factors, such as maintaining your account, providing the Service, complying with legal obligations, resolving disputes, and enforcing other applicable contracts and policies.
[Your Rights and Choices]
Depending on your location, you may have some or all of the rights described below regarding your Personal Information. However, these rights are not absolute and may only apply in certain circumstances, and we may decline your request where permitted by law.
Right to Access/Know You may have the right to request access to the Personal Information we hold about you.
Right to Deletion You may have the right to request the deletion of Personal Information we hold about you.
Right to Correction You may have the right to request the correction of Personal Information we hold about you.
Right to Data Portability You may have the right to receive a copy of the Personal Information we hold about you and, under certain circumstances and exceptions, to request that it be transferred to an external service.
Manage Communication Preferences We may send you promotional emails, but you can stop receiving them at any time by using the unsubscribe option displayed in the email. Even if you unsubscribe, we may still send you non-promotional emails, such as important notices regarding your account or orders.
These rights can be exercised as indicated on the Service or by contacting us using the contact information below. If you want to learn more about how Shopify uses your Personal Information and your rights, including those related to data processed by Shopify, please visit:
https://privacy.shopify.com/en
We will not treat you unfairly for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to exercise your rights on your behalf. Before we accept such a request from an agent, they will be required to submit documentation demonstrating their authorization from you, and you may also be required to verify your identity directly with us. We will respond to your request within the timeframe specified by applicable law.
[Complaints]
If you have any dissatisfaction regarding our handling of Personal Information, please contact us at the contact information below. Depending on your location, you may have the right to challenge our decision through the contact information below or to file a complaint with your local data protection authority.
[International Transfers]
Please be aware that your Personal Information may be transferred, stored, and processed outside your country of residence.
When we transfer your Personal Information outside the European Economic Area (EEA) or the United Kingdom, we will do so based on recognized transfer mechanisms, such as the European Commission's standard contractual clauses or, where applicable, equivalent agreements issued by the competent UK authorities, unless the country to which the data is transferred is recognized as having an adequate level of protection.
[Changes to this Privacy Policy]
We may update this Privacy Policy from time to time due to changes in our operating methods or other business, legal, or regulatory reasons. The revised Privacy Policy will be posted on this website, and we will update the "Last Updated" date and provide notice as required by applicable law.
[Contact Us]
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by email at info@solunabyh.jp.